Privacy policy

Last updated: 2 September 2026

KEIVO respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how KEIVO, operated by (“KEIVO”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit or purchase from our website, contact us, or otherwise use our services.

Our website is powered by Shopify.

Personal Information We Collect

Depending on how you interact with KEIVO, we may collect:

  • Your name, email address, phone number and delivery or billing address;

  • Order information, including the products you purchase, returns, exchanges and transaction history;

  • Payment information required to process an order. Payment information is processed securely by Shopify and/or our payment providers. KEIVO does not store complete card details;

  • Information you provide when contacting us, leaving a review, joining our mailing list or entering a promotion;

  • Device and website-use information, such as your IP address, browser type, pages viewed, referring website and interactions with our website; and

  • Preferences, including marketing preferences and products added to your cart or wishlist.

We generally collect personal information directly from you, automatically through your use of our website, and from service providers that help us operate our store.

How We Use Your Information

We may use your personal information to:

  • Process, pack, dispatch and deliver your order;

  • Process payments, returns, exchanges, warranties and customer-service requests;

  • Send order confirmations, dispatch notifications and other important service communications;

  • Improve our website, products, customer experience and business operations;

  • Detect and prevent fraud, misuse, security incidents and unlawful activity;

  • Comply with legal, tax, accounting and regulatory obligations; and

  • Send marketing communications where you have subscribed or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email or contacting us.

How We Share Personal Information

We do not sell personal information as a business commodity.

We may share personal information with trusted service providers only where necessary to run KEIVO and provide our services. These may include:

  • Shopify, which hosts and supports our online store;

  • Payment providers, to process your payment;

  • Delivery and fulfilment partners, to dispatch and deliver your order;

  • Email, customer-service, analytics, website-security and IT providers;

  • Professional advisers, insurers, regulators or government authorities where required; and

  • A purchaser or adviser in connection with a sale, merger or restructuring of our business.

These providers may handle personal information on our behalf and are only given access to information reasonably necessary for their services.

Shopify

Our store is hosted on Shopify. Information you provide through our store may be collected and processed by Shopify to enable checkout, payment processing, fraud prevention, store functionality and related services.

Shopify may process information in countries outside Australia. You can read Shopify’s consumer privacy policy at:
https://www.shopify.com/legal/privacy/app-users

Cookies and Similar Technologies

KEIVO and Shopify use cookies and similar technologies to operate the website, keep items in your cart, remember preferences, understand website performance and help protect our store from fraud.

Where enabled, cookies may also help us understand advertising performance and show more relevant KEIVO advertising online.

You can manage or disable cookies through your browser settings. Please note that doing so may affect the functionality of our website or checkout.

Marketing

If you choose to receive KEIVO marketing, we may send you news, product updates, offers and promotional communications by email.

You may unsubscribe at any time. Even if you opt out of marketing, we may still contact you about orders, payments, returns, product-safety notices or other essential service matters.

Overseas Disclosure

Some of our service providers, including Shopify and certain technology providers, may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers that have appropriate privacy and security practices.

Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online system can be guaranteed to be completely secure. Please take care when using the internet and do not send sensitive payment information by email or social media message.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, tax, accounting, warranty and dispute-resolution requirements.

Accessing or Correcting Your Information

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We may need to verify your identity before responding to a request. In limited circumstances permitted by law, we may decline a request or charge a reasonable fee for providing access. If this happens, we will explain why.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will always be available on our website and will show the date it was last updated.

Contact Us

For privacy questions, requests or complaints, please contact:

KEIVO
Email: support@keivo.com.au