Refund policy

Last updated: 1 September 2026

At KEIVO, we stand behind the quality of our products. This policy explains how we handle returns, refunds, replacements and warranty claims.

This policy applies to purchases made directly through the KEIVO website and operates in addition to your rights under the Australian Consumer Law.

No Change-of-Mind Returns

KEIVO does not offer returns, refunds or exchanges if you:

  • Change your mind;
  • Choose the wrong product;
  • Find the product cheaper elsewhere;
  • No longer need or want the product; or
  • Order a product that is incompatible with your device, vehicle or intended use where compatibility information was available before purchase.

We encourage customers to review product descriptions, specifications, sizing, compatibility information and images carefully before placing an order.

This does not apply if a product is faulty, unsafe, incorrectly supplied.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in transit, incorrect, faulty or missing, contact us as soon as possible at support@keivo.com.au with:

  • Your order number;
  • A description of the issue;
  • Clear photos or video where available; and
  • Photos of any damaged external packaging, where relevant.

Providing photos helps us resolve delivery and product issues quickly. 

We may ask you to return the product so we can inspect and assess the issue. Please do not send an item back until KEIVO provides return instructions.

If we confirm the item is faulty, incorrectly supplied or damaged in transit, KEIVO will provide an appropriate remedy and will arrange a prepaid return label or reimburse reasonable return costs where required.

In the instance where goods arrived back not faulty (i.e. Buyer failed to properly install the goods), Buyer will need to pay the cost of return postage fee.

Warranty Claims

Not every KEIVO product is covered by manufacturer warranty.

Products such as laptop holders, vehicle mounts and desk mats do not include warranty.

For warranty assistance, please contact support@keivo.com.au with your order number, proof of purchase and details of the issue.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Where a return includes an approved refund for a faulty, incorrect or damaged item, KEIVO will also address reasonable delivery and return costs.

Please include your order number, the product name and a short description of the issue. We will provide the next steps and, where approved, the return address or prepaid return label.

KEIVO Customer Support
Email: support@keivo.com.au